The role holder demonstrates core skills, knowledge, and competence in all
role requirements, and is improving capability and proficiency
? Is technically trained for Standard jobs but may not have put all training into
practice and is exposed to complex jobs with supervision
? Requires further support, development and supervision to meet targets and
complete new or unfamiliar tasks
? Responds effectively by understanding and listening to customer needs to
deliver great service
? Finds appropriate opportunities to present and sell Value Added Products and
Services (VAPS)
? Understands company policies and procedures and complies with them
? Understands and works towards branch and personal KPIs
? Maintains tools and related kit in good condition