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Customer Service Lead An established infrastructure and utilities business based in West Lothian is creating a new opportunity for an experienced Customer Service Lead to join them and shape the entire customer service function from the ground up. This is a brand new role within the organisation. There is currently no formal Customer Service department in place. You'll be given full autonomy to design and deliver a customer service strategy that supports business growth, meets regulatory requirements, and delivers an excellent experience to both B2B and end customers. You'll be starting with... more ->
Customer Service Assistant/Operations Administrator A fast-paced office-based role supporting time-critical logistics operations, handling customer enquiries, coordinating same-day transport and delivering accurate administrative support within a busy operations environment. If youve also worked in the following roles, wed also like to hear from you: Operations Assistant, Transport Administrator, T click apply for full job details more ->
CUSTOMER SERVICE REPRESENTATIVE OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Disputes Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: March 2026 Salary: £26,000 per annum (enhanced rate applies between 9pm - 11pm) Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require... more ->
Customer Service Advisor Location: Glasgow Role Type: Contract - 6 months Work Setup: Hybrid - 3 days in office Who We Are Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds. Who You Will Work With Our client is a global professional services firm, the organization provides strategic guidance and specialized expertise while fostering a collaborative, growth-oriented environment. It... more ->
Customer Experience Manager Monday to Friday - 8.30 -5pm (hybrid optional) Salary - 37K Manage day-to-day operations of a customer service team, ensuring high-quality service delivery and achievement of KPIs and SLAs. Lead and develop the team with a values-driven approach. Key Responsibilities Recruitment & Resourcing Operational Management Manage phone lines and email inboxes to meet SLAs. Identify and implement process improvements. Performance Monitoring Track KPIs and SLAs, take corrective actions as needed. Team Leadership Set clear targets and objectives. Line manage team leaders,... more ->