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IT Service Desk Analyst - Savings (12-month FTC) Location: Head Office, London Hours: Monday to Friday, 9:00am-5:30pm Working Pattern: On-site Reports to: Service Desk Team Lead Department: IT and Operations - Service Management About the Role We're looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. As the first point of contact for IT support, you'll play a key role in resolving technical issues, managing service requests, and ensuring a smooth experience for users in our London. This is a hands-on where you'll support critical... more ->
IT Service Desk Analyst - 1 Year FTC London - On Site IT Service Desk Analyst Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively. You will specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, strong communication skills and be ITIL qualified. The Job Holder is responsible for first line technical support to our staff and devices this work will include, but not limited to the following areas:... more ->
Reading (Hybrid 50/50) Until 18/09/2026 Additional vetting required - onboarding may take longer. About the Role We're looking for a sharp, data-driven IT Service Management Analyst to own service reporting, drive performance insights, and support continuous improvement across ITSM functions. You'll provide clear, actionable intelligence that helps teams improve incident management, change success, request fulfilment, and overall service health. What You'll Do Build and maintain SLA/KPI dashboards and performance reports Analyse trends across Incident, Problem, Change, Request, Asset & CMDB... more ->
Reading (Hybrid 50/50) Until 18/09/2026 £580 (PAYE via Umbrella only) Additional vetting required - onboarding may take longer. About the Role We're looking for a sharp, data-driven IT Service Management Analyst to own service reporting, drive performance insights, and support continuous improvement across ITSM functions. You'll provide clear, actionable intelligence that helps teams improve incident management, change success, request fulfilment, and overall service health. What You'll Do Build and maintain SLA/KPI dashboards and performance reports Analyse trends across Incident, Problem,... more ->