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Senior Product Leader - Customer Experience Service Transformation (Product Lead/Product Director/Head of Product/CPO level) Public Sector | Contract | Attractive Market rate We're looking for a senior product leader to drive customer experience transformation across public facing services in a complex public sector environment. This is a portfolio level role, leading end to end customer service products and services, setting vision and strategy, and shifting organisations towards outcomes based, product led delivery. We want someone who can disrupt the status quo, challenge established ways... more ->
Job Opportunity : Adult Social Care Advisor Location : Hybrid working 2 days onsite- London Borough of Harrow, Forward Drive, Harrow, Middlesex, HA3 8NT Contract Type : Full-time, Temporary (Ongoing) Salary : 18.22 per hour Are you a highly organised and detail-oriented professional with a passion for supporting services that positively impact children's lives? The London Borough of Harrow is currently seeking a dedicated Adult Social Care Advisor to join their dynamic Adult Social Care team. Key Responsibilities: Respond to general enquiries via telephone, face-to-face interactions, email,... more ->
Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. You will be expected to provide... more ->
Job Title: Customer Service Advisor Location: Ealing, West London (Travel round borough) Hourly rate 19.46 PAYE/25.73 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start Make a Difference in Your Community Are you passionate about helping people and improving lives? Join our team as a Service Advisor, where you'll be the first point of contact for residents accessing council services in community locations. You'll play a vital role in guiding customers through their queries, supporting digital... more ->
A large Housing Association is looking for a number Property Management Executives on a temporary basis for approximately 3 months in West London Key responsibilities are as follows As a Property Management Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering... more ->
Job Title: Station Staff Location: Across DLR Network Salary: £16.45per hour + holiday pay Hours: 15 - 35 hours weekly - 7-hour shifts (start times may vary: 05:30, 12:30, or 18:00 - TBC) Training Start Date: TBC About the Role: We are seeking Station Staff to join our teams at TST Events to help our client with various roles across the DLR Network. This role is critical in ensuring the highest levels of customer service and operational support. As the first point of contact for passengers, you will play a vital role in creating a positive and welcoming station experience. This is an... more ->
Overview of the role To ensure estates are maintained at the highest possible standards of cleanliness, fire and general safety, security, and appearance Leading a team of caretakers, responsible for all aspects of their line management Responsible for monitoring and taking corrective actions of services associated with estate management functions, such as waste and recycling, grounds/greenspace mai click apply for full job details more ->
A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let ASAP and to a standard that suits residents needs Provide an excellent personal landlord service to residents in a small patch of... more ->
A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities Demonstrate a personal commitment and responsibility for the business to provide a highly resolution-based service, aiming to advise and assist the business in resolving any escalated complaints at the second stage Provide support to Heads of Service, Service Directors and managers at the review stage of the process, including drafting complex response letters Lead on reviewing complaints and compensation and advising on the correct level of rigor at... more ->
Objective: To manage and support the planned works or empty homes team within a region in the delivery of programmed works Key Responsibilities: Manage a team to deliver programmed works in customers homes. Manage operative productivity and work quality and monitor progress by undertaking quality audits of work and materials (in progress and post) click apply for full job details more ->
MMP Consultancy are looking to recruit a Repairs Planner, based in North and North West London on a Ongoing basis. The Repairs Planner will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads. You will liaise with residents and contractors to ensure that all works are completed to a high standard. Main Responsibilities: Manage Operatives diaries. Planning repairs works for pre and post... more ->
Job Title: Customer Service Officer Location: Local authority based in Croydon Hourly rate: 16.25 PAYE Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36-40 hours- Hybrid working available ASAP Start Job Duties: Being the first point of contact for interaction with vulnerable clients and their carers. Take decisions within established procedures dealing with end user and prescriber queries and issues. Ability to work flexibly to support the move to stretched working days and weekend operating as required. Liaising with external clients... more ->
Complaints Resolution Lead Rolling contract Hybrid - 2 days office/3 home Housing The role: Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2. Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code. Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored... more ->
SF recruitment have partnered with a brilliant consultancy, who support Technology companies and their partners by creating enablement content and programmes. Our client helps technology organisations and their partners sell, adopt and scale enterprise-ready solutions by creating clear, practical enablement content, experiences, and programmes. Their work sits at the intersection of strategy, customer experience, and execution, ensuring sellers, partners, and clients are genuinely set up for success. Day rate: £400-£450 Working pattern: typically 4 days per week remotely but with regular... more ->
A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing... more ->
Service Manager London Prisons and Southwest London Location: London Salary: £37,433 Vacancy Type: Maternity, 9 month FTC Advertising End Date: 9th February 2026 We are recruiting for a Service Manager to join us on a 9-month fixed term maternity cover in the Dependency & Recovery Service in London click apply for full job details more ->
Customer Service Transformation Lead Up to £80,000 per annum Bromley, Kent Fixed Term Contract Full-Time Join us in shaping the future of customer service! Were looking for a strategic leader to drive our UK Customer Service Transformation as part of our Strategy Execution plan click apply for full job details more ->
Are you driven by the challenge of turning insight into organisational improvement? We are looking for a Complaints & Information Manager who can lead high-quality, compliant services across our client's organisation to strengthen relationships with key stakeholders, and champion a culture of learning and continuous improvement. This is a pivotal leadership role, based in Barnet, where you'll guide a central team, work closely with senior leaders, councillors and MPs to ensure transparency, accountability and excellent customer service. This is a temporary position, paying up to 24 per hour.... more ->
Service Design Lead The Client Based in London my client are a prestigious Professional services organisation boasting a workplace with cutting edge people that is moving with the modern ways working. Named as one of the leading professional services organisations places to work for 3 times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed click apply for full job details more ->
Work From Home Charity Fundraiser/Telesales Advisor You will need recent call handling and fundraising experience for this position. You will need a decent laptop or computer and (call centre type) USB or wireless headset with a microphone to commence this position along with a good broadband connection. Work From Home Charity Fundraiser/Home Based Telesales Advisor A Bristol based charity fundraising call centre is expanding and requires experienced fundraisers to join the team. This job is work from home indefinitely, however you will need your own decent modern computer and a USB headset... more ->