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Problem Manager, Financial Services, Leading IT Consultancy.ITIL Framework (Problem Management) Essential: Problem Management within financial services Lead the Problem Management process, conduct thorough root cause analysis to determine the underlying issues causing incidents and recurring problems. Work with cross-functional teams to drive effective problem resolution. Implement proactive measures to prevent the recurrence of incidents and minimize their impact on business operations. Maintain accurate records of problem management activities, including incident trends, root cause analysis... more ->