Care Coordinator - Beccles Branch

Full-time Monday-Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people's lives.

What You'll Do

• Coordinate rotas and allocate care/support staff to ensure continuity of care

• Be the central contact for customers, families, and professionals

• Support new referrals, care planning and customer communications

• Maintain accurate records and use electronic monitoring systems

• Line manage care/support workers and support with queries

• Monitor service delivery, resolve issues and escalate where needed

• Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)

What We're Looking For: