Location: Stratford-upon-Avon (hybrid working available after training)
Salary: 26,000 per annum
Hours: 37.5 hours per week, Monday to Friday (between 8:00am-5:00pm)

We are currently working with a client in Stratford-upon-Avon who are looking to recruit a Customer Account Manager to join their growing team.

In this role, you will be responsible for the day-to-day management of customer accounts where arrears have arisen. You will work closely with customers to understand their circumstances, offering support by agreeing affordable and sustainable repayment solutions. A key part of this role is treating customers with empathy and respect, ensuring fair outcomes and positive customer experiences.

• Handling inbound and outbound customer calls to resolve payment arrears

• Negotiating repayment arrangements in line with customer needs and company processes

• Demonstrating empathy, professionalism, and confidence when dealing with a wide range of customers

• Making appropriate decisions based on individual customer circumstances

• Accurately updating customer account information, ensuring records are clear and professional

• Identifying and highlighting any customer vulnerabilities in line with company procedures

• Excellent interpersonal and communication skills (both verbal and written)

• Confident and professional telephone manner

• Target-driven with the ability to plan and manage your own workload

• Strong IT skills with a high level of attention to detail

• Experience in debt negotiation is desirable but not essential

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.