We are currently seeking an IT Support Specialist to join our dynamic team. This position reports directly to the Head of Information Technology and offers an opportunity to contribute hands-on expertise to our IT infrastructure and end-user support systems.

Responsibilities:

• Provide 1st line support for IT infrastructure and end-users, including:
  • New Starter IT setup and training
  • Active Directory management
  • Basic networking support
  • Windows Servers maintenance
  • Basic Microsoft 365 administration
  • Documentation and administrative tasks
• Ensure uninterrupted delivery of IT services by managing service level agreements with business users and monitoring system performance.
• Maintain meticulous reporting and investigation processes for daily incidents.
• Collaborate on project implementations.
• Demonstrate autonomy in work with minimal supervision.
• Strive for swift incident resolution and proactively enhance application environment, processes, and communication channels.
• Interface with third-party vendors for escalated issues and information requests.

Job Requirements:

Experience/Background:

• Proven experience in IT infrastructure and end-user support.
• Proficiency in Microsoft 365 and Active Directory.
• Strong technical and analytical skills.
• Familiarity with highly regulated environments and adherence to strict IT support methodologies.
• Knowledge of manual handling processes.
• Comfort working in a fast-paced, high-energy setting.

Personal Qualities:

• Proactive and innovative mindset, willing to challenge and innovate within our business framework.
• Excellent interpersonal, communication, and stakeholder management abilities.
• Detail-oriented with a drive for innovation and optimization in the applications environment.
• Committed to continuous learning and development, striving for excellence within the team and industry.