We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration.

Benefits

• Pension plan

• Life assurance

• Employee Assistance Programme (family cover)

• 25 days holiday (increasing to 26 after 5 years) plus bank holidays

• Medicash healthcare scheme

Key Responsibilities

• Review, amend, and renew service contracts, including purchase order management where applicable

• Maintain accurate service contract and system data records

• Prepare new service contracts, quotations, and related documentation

• Promote additional value-added services to support growth of the service contract database

• Support service contract preparation, including quotations, tenders, correspondence, and customer communications

• Provide internal support for key customer accounts where required

• Maintain warranty and extended warranty records following new equipment sales

• Resolve and close customer queries and complaints related to service contracts

• Work collaboratively across teams to support service delivery and customer satisfaction

• Complete ad-hoc administrative tasks as required

Key Performance Indicators

• Service contract database value

• Contract lead generation, renewals, and conversion rates

Skills & Qualifications

• Experience in service contract or customer database administration

• Strong customer-focused approach with a polite and professional manner

• Excellent attention to detail and accuracy

• Strong communication skills at all levels

• Financial awareness

• Good IT literacy

• Ability to work well in a team environment

• Minimum of 5 GCSEs including English and Mathematics