IT Technical Support L2

Join a leading independent technology and services provider as an IT Technical Support L2
Job Overview:The Maintenance Service Centre is a fast-paced environment with various customer builds that we support throughout the device life cycle to help our customers change the world.
Rate£15.48/Hr basic via PAYE£17.58/Hr Premium via PAYE£ 20.09/Hr through UMB LocationHatfield Avenue - Hatfield Hertfordshire AL10 9TW (Hertfordshire) 37.5 Hours per week Competitive salary (TBC)
Contract 5 month contract Timings: Monday - Friday working hours 7:00 - 15:00
Key Responsibilities

Troubleshooting incidents, software and hardware

Resolution of software and hardware issues (laptop, desktop, mobile devices)

Installation of spare parts and configuration of laptops, desktops and tablets

Organising, analysing and handling of tickets in the company computing system.

Preparing new and repaired hardware

Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.

Escalating any potential customer SLA impacts the relevant teams.

Staging laptops and PC's with pre-defined builds

General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.

6S Implementation and ongoing maintenance into the workshop

Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.

Key Requirements

Excellent administration and communication skills, both written and oral

Previous knowledge of Microsoft applications

Has held or able to attain up-to-date accreditations with all major manufacturers including HP, Dell, Apple, Lenovo etc.

Previous experience of supporting mobile devices and hand-held devices

Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information.

Previous experience working in a corporate IT environment is an asset.

Excellent time management and organisational skills

Previous experience of Enterprise maintenance.

Able to adapt, grow and self-educate at a pace to meet the ever-demanding needs of the service.

Additional InformationInterview Process: Once your profile shortlisted interview will be conducted F2F
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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