Customer Service Development Manager

Your new company
A leading Insurance organisation based in Bradley Stoke, Bristol

Working Pattern
35hrs a week
Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu)

Your new role

• Use KPIs and targets to track progress across the team of 100+ agents.
• Implement 1-to-1 training plans to develop customer service skills of individual team members.
• Provide advice and insights into methods which are leading to overall performance success.
• Host huddles and team discussions to analyse team understanding of their role.
• Implement changes based on customer feedback and call insights.

What you'll need to succeed

• Experience within a coaching capacity, this doesn't have to be sales or customer service focused.
• Ability to lead on a 1-to-1 and larger scale basis.
• Able to support new starters through beginners training.
• Confident in managing senior members on how to improve further or implement changes to their routine.
• Sales, Contact centre, or helpdesk experience is a bonus.

What you'll get in return

Bonus scheme with potential to earn up to 30% monthly

Free shares awarded to all employees

Free onsite parking and electric vehicle charging points

Car salary sacrifice scheme

Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service

Pension contributions matched up to 6.5% and life cover up to four times your salary

24/7 confidential wellbeing support for you and your family

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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