Strategic Operations and Programmes Lead

Salary: £45,000 PA

Permanent, Full time

Leeds office based

About Yorkshire Children s Charity

Yorkshire Children s Charity exists to improve the lives of disadvantaged and disabled children across the region. The charity provides essential equipment, runs practical support initiatives and delivers programmes that help children access opportunities they may otherwise miss. It is a fast paced, ambitious organisation with a growing reputation and a strong commitment to making a meaningful difference.

About the role

We are looking for a senior operations professional to work closely with the Chief Executive and ensure the smooth running of the charity. With the Chief Executive focused externally, this role will take the lead on day-to-day operations, resolve issues early and give the team the structure it needs to deliver high quality programmes.

A major part of the role involves programme support, including key campaigns such as the winter programme. You will also manage volunteers, oversee the CRM, coordinate website updates and drive improvements to internal processes and standard operational practices. The role suits someone who enjoys variety, challenges and questions decision making in a productive and proactive capacity, makes confident decisions and takes ownership of problems before they develop.

The charity welcomes applicants from commercial backgrounds who can bring practical, business focused thinking to a mission led organisation.

Responsibilities include:

• Provide an operational presence across the charity and manage issues before they reach the Chief Executive
• Support the planning and delivery of programmes and campaigns
• Lead volunteer coordination and improve volunteer processes
• Oversee the CRM system and arrange solutions when issues arise
• Implement and strengthen internal processes to support efficient and proactive working
• Build positive working relationships across the team and promote continuous improvement
• Work alongside the Chief Executive and Trustees to ensure compliance, health and safety and governance is regularly updated and adhered to and implemented in accordance with good practice
• Assist with the recruitment of new employees and manage the relevant onboarding processes
• Ensuring Trustees are regularly updated on any changes in regards to their responsibilities and their duty of care to the charity

Skills and Experience

Essential

• Strong experience in operations or programme delivery
• Proven ability to anticipate issues and solve problems quickly
• Confident decision maker with a practical, hands-on approach
• Able to work at pace and manage multiple priorities
• Experience improving systems and processes, including use of a CRM
• Strong communication skills and the confidence to challenge constructively
• Organised, proactive and reliable
• Experience supporting senior leaders or working in a small, fast-moving organisation

Desirable

• Experience gained within a commercial environment
• Previous charity experience within a commercial role
• Experience managing volunteers or coordinating campaign activity
• Knowledge of basic website or digital processes

Why join us?

• A supportive, values driven culture that encourages creativity and teamwork
• Opportunities to shape the way the charity operates at a pivotal time in its growth
• Competitive salary and benefits, with flexibility and room to develop

If you are interested in this role, please apply with your CV and a short covering statement explaining your interest and suitability.

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