E-Commerce Coordinator

Role Overview

The E-Commerce Coordinator supports the day-to-day operation, merchandising, and performance of a direct-to-consumer online channel. Working cross-functionally, this role ensures site accuracy, smooth product launches, and a high-quality customer experience in a fast-paced environment.

Key Responsibilities

• Manage product uploads including imagery, pricing, descriptions, and metadata

• Execute site merchandising updates across collections, categories, and key stories

• Maintain seasonal calendars and coordinate assets for launches and campaigns

• Support weekly drops, seasonal launches, promotions, and global sales activity

• Conduct daily site QA, identifying and escalating bugs, content errors, or UX issues

• Monitor inventory levels, delivery timelines, and stock discrepancies

• Coordinate product samples for shoots, content, and marketing needs

• Produce and update weekly performance dashboards (sales, traffic, conversion, AOV)

• Support ad hoc reporting on category performance, inventory, and customer behaviour

• Assist with monthly and quarterly performance recaps

• Deliver high-quality customer service via email and phone

• Resolve order issues including returns, exchanges, delays, and payment queries

• Partner with logistics teams to support fulfilment and returns processes

• Track returns and flag quality or service issues

• Support email and SMS campaign execution, including scheduling and QA

• Assist with paid media and marketing asset coordination

• Maintain campaign calendars across site, email, and digital marketing channels

• Support SEO best practices across product pages and site content

• Coordinate creative assets for site and marketing updates

• Support retail activations, pop-ups, and events as required

• Assist with event logistics, materials, and post-event reporting

Requirements

• Previous experience in e-commerce, digital operations, merchandising, or retail

• Strong organisational skills with excellent attention to detail

• Confident using Excel or Google Sheets; experience with E-commerce platforms is a plus

• Strong communication skills and a customer-first mindset