Liaising with other departments/Taking inbound calls from customers/Using online chat & emails to help customer queries/General office support Full Job Description Job Title: Online Customer Service Advisor
Location: Biggleswade
Hours: Monday to Friday 8:00am - 5:30pm (42.5 hours per week)
Salary: £12.45 Per Hour (rises after taken on Permanently)
Basis: Temporary to Permanent

Are you a driven individual with previous experience in Customer Services looking for a new role? This is a fantastic opportunity to join the team of a well-established business as an Online Customer Services Advisor.

As an Online Customer Services Advisor, you will be using your own initiative in a fast-paced environment to deliver high quality customer service. From processing customers' orders to delivering inbound and outbound calls to customers, you will be responsible for ensuring that high levels of customer satisfaction are maintained.

Responsibilities of an Online Customer Service Advisor

• Liaising internally between departments and stores
• Conversing with customers via email, online chat and telephone
• Assisting customers when using the company website
• Processing both customers' website placed orders and internal store placed orders
• Providing general office support
• Actioning inbound and outbound calls to customers

Skills required as an Online Customer Service Advisor

• Computer Literate (Full training will be provided on in-house systems)
• Strong work ethic and ability to use own initiative
• A background in customer services, involving customer telephone and email experience, is preferred
• Team Player
• A positive and friendly attitude, alongside an enthusiastic approach to customer service

Please Apply Within.