Luxury Travel/Concierge Consultant required

My client is looking for an experienced Sales Consultant to join their team. This is a permanent, Full time role suited to someone with proven sales experience in travel, hospitality or a guest-focused environment, who would love the opportunity to work within a premium luxury brand.

• Manage sales and associated products
• Convert enquiries into bookings while maintaining our strong repeat-guest base
• Build genuine, long-term relationships with guests through consultative, considered selling
• Manage the guest journey from first enquiry through to post-stay follow-up
• Ensure each guest experience is seamless, personal and detail-driven
• Confidently recommend and upsell relevant experiences and services where appropriate

Duites

• Handling enquiries via phone, email and live chat
• Responding in a timely, friendly and professional manner across all channels
• Guiding guests through the booking process with care and confidence
• Working to annual KPIs that support both commercial goals and brand values
• Ongoing opportunities for development and progression within the business

About You

• Proven experience in travel, hospitality or lifestyle-led sales
• Confident managing enquiries independently and building client relationships
• CRM experience (Microsoft Dynamics & SuperControl preferred)
• Excellent communication skills and an impeccable telephone manner
• Strong attention to detail and organisational skills
• Proactive, motivated and commercially aware
• A collaborative team player with a genuine commitment to exceptional service
• Flexible and adaptable, with a calm approach in a fast-paced environment
• Able to work from our London office (4 days per week, 1 day WFH)
• Available for occasional short travel as part of familiarisation trips

Salary & Benefits

• 35,000 per annum
• 10% bonus opportunity
• 25 days holiday plus bank holidays
• Familiarisation trips
• Employee Assistance Programme
• Career development within a growing independent business

Interested apply here or email (url removed)