Office administration, Data entry, First point of contact, Customer queries

Your new role

My client is looking for a highly organised and customer-focused Sales Administrator to support their UK customer base and play a key role within the Sales team. This role is ideal for someone who enjoys being the first point of contact, can build strong relationships with key accounts, and thrives in a fast-paced, detail oriented environment.As a Sales Administrator, you will ensure customers receive a seamless experience, from handling general queries to supporting the day to day management of key customers. This role also offers excellent opportunities for professional development and progression.
Key Responsibilities

• Act as the first point of contact for UK customer queries via phone, email, and online platforms
• Manage and maintain key account relationships, ensuring high levels of service and satisfaction
• Process customer orders accurately and in a timely manner.
• Maintain up-to-date customer records, documentation, and CRM data
• Support with administrative tasks including reporting, order tracking, and account updates
• Coordinate with internal departments to ensure customer needs are met
• Assist in preparing quotes and proposals
• Monitor and follow up on open issues to ensure timely resolution
• Contribute to continual improvement of customer service processes

Skills & Experience Required

• Proven experience in a Sales Administration, Customer Service, or similar administrative role
• Strong stakeholder management skills with the ability to build effective relationships
• Excellent communication skills, both written and verbal
• High level of attention to detail and accuracy
• Strong organisational and time-management abilities
• Ability to manage multiple priorities and work to deadlines
• Proficient in Microsoft Office (Excel, Outlook) and CRM systems
• A proactive approach with a willingness to learn and develop in a growing organisation

Benefits

Company pension
Hybrid working pattern - 3 days in the office and 2 at home
Secure onsite parking
25 days holiday
Early finish every other Friday
Birthday day off

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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