Housing Officer Supported Living

Bishops Stortford Hertfordshire l £21.87 per hour 37.5 hours Mon Fri Temp

Are you passionate about delivering excellent housing services?

Are you looking for a rewarding opportunity within Social Housing?

My client, a well-established UK housing provider with a strong supported housing portfolio, is seeking a dedicated Housing Officer to join the team on an interim basis until March 2026, with the potential for an extension.

Vacancy Brief

• Role: Housing Officer
• Contract: Interim until March 2026 (temp to perm opportunity)
• Hours: Full time 37.5 hours per week
• Location: Stortford (CM22) Hertfordshire
• Working Pattern: Monday Friday, 9am 5pm
• Pay Rate: £21.87 PAYE
• Compliance: Standard DBS required
• Travel: Full UK driving license & access to a vehicle required
• Mileage: Paid at 45p per mile (with business insurance)

Key Responsibilities

• Manage a patch of supported living properties, ensuring they are safe, well-maintained, and compliant.
• Deliver high-quality housing management services, including tenancy management, arrears monitoring, allocations, lettings, and estate inspections.
• Handle anti-social behaviour (ASB) cases in line with policies, ensuring timely investigation, escalation, and resolution.
• Complete repairs inspections, report maintenance issues, and work closely with maintenance teams to ensure timely completion.
• Support customers to sustain their tenancies, promoting independence and ensuring they understand their rights and responsibilities.
• Identify vulnerable customers and make appropriate safeguarding referrals, working closely with multi-agency partners.
• Maximise rental income by proactively managing rent arrears, service charges, former tenant arrears, and financial inclusion support referrals.
• Work collaboratively with internal teams and external partners local authorities, police, fire service, and contractors to ensure positive community outcomes.
• Support voids management by ensuring swift property turnaround and readiness for new tenants.
• Promote customer involvement, gather customer feedback, and support continuous improvement of local services.
• Use data, KPIs, and performance information to identify risks, resolve issues, and improve service delivery.

Skills & Outcomes of This Role

This role will strengthen your expertise across core housing management functions, including:

• Demonstrated experience in tenancy management, arrears recovery, ASB handling, and estate management.
• Excellent customer service skills with the ability to engage, listen, solve problem and negotiate.
• Confidence in managing safeguarding concerns, supporting vulnerable clients, and working with multi-agency partners.
• Strong organisational skills and the ability to be a self-starter, managing a varied caseload across dispersed locations.
• Experience working with repairs teams, maintenance operatives and external contractors.
• Enhanced knowledge of compliance, tenancy law, housing legislation, and good neighbourhood management.
• Ability to analyse patch performance data and contribute to service improvement and community wellbeing.

This role provides an excellent platform for career progression into areas such as:
Housing Management Supported Housing ASB Specialist Roles Income Management Compliance Neighbourhood Management Tenancy Sustainment Scheme Management Community Housing Services

Housing Officer Housing Manager Supported Housing Supported Living Tenancy Management Income Management Rent Arrears ASB Officer Anti-Social Behaviour Void Management Allocations & Lettings Estate Management Housing Association Social Housing Housing Support Tenancy Sustainment Safeguarding Homelessness Community Housing Neighbourhood Officer Property Management Repairs & Maintenance Housing Advice Asset Management Housing Coordinator Local Authority Housing Customer Service Vulnerable Adults Multi-Agency Working Compliance Tenure Management Service Charges Housing Benefit Rent Recovery Hertfordshire Bishops Stortford