We are recruiting for a respected training company in Bradford; joining a small but effective customer care and warehouse team, the successful candidate will be effective and provide excellent customer service support to their long-standing customers. This Full time role will offer a hybrid element after a trial training period. key duties will include;

• Processing a wide range of sales orders
• Managing queries from customers and colleagues
• Manage the returns process
• Manage customer complaints and complex enquiries
• Contact couriers to resolve queries from customers
• Provide hands on support to the Warehouse team at peak times and during periods of holiday.
• Source and analyse data using a variety of methods eg excel.

This is a varied role that requires support both in the customer service team and on occasion the warehouse. An organised, proactive candidate is essential in this role. The successful candidate will have;

• Exceptional customer service focus - puts the customer at the heart of what they do.
• Personal resilience
• Good administrative skills with working knowledge of MS-Office - experience of other customised IT systems an advantage.
• Excellent interpersonal and communication skills
• Working knowledge of Microsoft Excel - able to analyse data and draw logical conclusions/make recommendations for action.
• Able to use own initiative
• Good team working behaviours alongside the ability to work independently.

This is a fantastic opportunity to join a busy and respected organisation, if you feel you hold the above skills and experiences, please submit your CV for review. if you do not hear from us within 7 days, you application has been unsuccessful.