Logistics and & Administration Support
Basingstoke

On-site, Full Time
£25k - £27k depending on experience

About the Role:

We are currently recruiting a Logistics and Administration Support to join our client s team based near Basingstoke. This is a key office-based role focused on the efficient processing and management of customer orders, ensuring high levels of accuracy, customer satisfaction and on-time delivery.

Logistics is essential in supporting our technical and laboratory operations. As a key point of contact, you will handle customer consignments efficiently, help deliver outstanding customer service and contribute directly to excellent customer feedback and service performance.

Key Responsibilities:

• Process all incoming customer consignments and equipment efficiently and accurately
• Manage the Receipt of customer orders and the preparation of orders for dispatch and shipping
• Book customer equipment into SAP
• Liaise with external logistics partners and counterparts at a second location
• Oversee Customs processes and procedures
• Oversee Collection and delivery by own transport
• Liaise closely with internal departments
• Maintain accurate customer data within SAP/CRM systems
• Handle and resolve customer enquiries and complaints effectively where relevant
• Contribute to customer service improvements and continuous improvement initiatives

What We re Looking For:

• Previous experience in logistics, order processing, administration or customer service
• Strong attention to detail with a high level of accuracy
• Confident communicator with a professional and customer-focused approach
• Experience using ERP/CRM systems (SAP experience highly advantageous)
• Ability to manage multiple priorities and meet deadlines
• Comfortable working collaboratively across departments
• Proficient in Microsoft Office

Benefits:

• Free onsite parking
• 37.5-hour working week
• Pension scheme, life insurance and income protection (subject to successful probation)
• 22 days holiday + 3 additional days at Christmas + bank holidays

Apply now to take the next step in your career with a company that values precision, professionalism, and people.