Head of Clinical Services

Bristol

£75-90k p.a

Our client, a top provider of NHS and Private ophthalmology services, has an exciting opportunity for a Head of Clinical Services to join their team!

The role:

As Head of Clinical Services, you will be a figurehead of the organisation, reporting directly to the clinical directors. You will shape and deliver the clinical vision, drive professional development, and ensure regulatory compliance across all our practices.

Lead the development and implementation of clinical protocols, standards and training programmes including Ophthalmic Technician, pre-reg and IP placements.

Oversee professional registration, CPD compliance and ICB audit readiness.

Attend the Clinical Governance Committee and represent the group at industry forums (including CPD events, conferences and in stores/practices).

Drive adoption of advanced diagnostic technologies (OCT, biometry, fundus imaging, glaucoma management).

Mentor ophthalmic technicians and support talent development pathways.

Collaborate with external agencies to advise on enhanced eye care services (eg glaucoma referral refinement, cataract, YAG/SLT pathways).

Monitor clinical KPIs and patient outcomes, lead quality improvement initiatives.

Oversee all planned outpatient clinical activity across all locations.

Manage and develop a large multi-disciplinary clinical team.

Build relations with various different stakeholders (such as ICBs/NHS trusts/Health Boards/Primary Care) to optimise patient care.

Key skills/experience:

Fully qualified optometrist registered with the General Optical Council (GOC).

Minimum 10 years post-qualification experience, including 5+ years in senior clinical

Proven track record in clinical governance, audit, and training delivery.

Exceptional leadership, communication, and stakeholder management skills.

Confident use of Office 365 and tech systems (training provided)

Great communication skills, both written and verbal

An understanding of CQC standards, NHS Standards and ICB criteria

Desirable

Experience in multi-site optical stores/practices, NHS/ISP ophthalmology services or ICB commissioning.

Higher qualifications (eg, MOptom, Professional Certificate in Glaucoma, IP qualification) strongly preferred.

Published research or contributions to optometric journals.

Familiarity with patient electronic medical management systems (eg Open Eyes).

Strategic thinker with a commercial awareness.

Benefits:

25 days holiday + bank holidays (increasing with service)

Performance bonus

Company pension scheme

Enhanced family leave and sick pay

Employee Assistance Programme - 24/7 confidential support

Perks & Discounts - from private healthcare/dental care to retail savings

GOC fees paid + generous CPD allowance.

Ongoing training and development opportunities