Role: FM/Helpdesk Scheduler

Location: Beeston, Nottinghamshire

Rate: c 14ph PAYE

Hours: 8am - 5pm Monday to Friday

Duration: Temp to Perm

MAIN PURPOSE OF FM SCHEDULER:

The Scheduler will be responsible for managing incoming calls, workforce planning and reactive maintenance work coming through from external clients.
Reporting to the Contract Managers, to work as part of the Contract Management Team, carrying out the duties below.

FM SCHEDULER DUTIES & RESPONSIBILITIES:
Scheduling work across the stated contract
Reacting to emergencies raised by the client and overseeing engineer's attendance
Plan efficiencies of location and response time improvements
Schedule PPM's/WAF's to Subcontractors.
Taking ownership of workload daily
Diagnose technical abilities and fault reported to determine "P" code is correctly applied.
Handling customer complaints or queries via telephone, email or letter.
Manage completion of PPM's on Maximo.
Manage completion of reactive tasks on Maximo.
Control and issue engineer's uniform.
Production of monthly performance report.
Management of Contract performance schedule.
Chasing subcontractors' reports/schedules
To achieve the teams agreed performance targets and ensure that SLA's are met

FM SCHEDULER SKILLS & KNOWLEDGE:
IT Knowledge:
o MS Office
o CAFM Systems

ESSENTIAL FM SCHEDULER EXPERIENCE:
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent communication skills and ability to work well as part of a team
Ability to work in a fast-paced environment, multitask and make effective decisions quickly
Experience of working in financial performance penalties

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