Communications & Engagement Officer
Location: Wednesbury Depot, Potters Lane, WS10 0AR
Salary: £30,000 per annum + Excellent Benefits
Contract: Permanent, Full time
Benefits: MML Pension, 25 days holiday + Bank Holidays, Free tram & NX Bus travel for you and your partner
Connecting colleagues and customers across the Metro network
West Midlands Metro is your gateway to an exciting career in the heart of England's thriving West Midlands region.
We are the driving force behind modern, sustainable urban transportation, connecting cities, towns, and most importantly people!
With a strong presence in the heart of England, we play a crucial role in connecting communities, enhancing mobility, and contributing to the economic development of the region.
Our sleek trams provide fast, convenient, and eco-friendly transportation solutions, reducing road congestion, lowering carbon emissions, and fostering a greener future for the West Midlands.
We re now looking for a Communications & Engagement Officer to play a key role in strengthening how we engage with both colleagues and customers ensuring people feel informed, listened to and proud to be part of Metro.
This is an exciting opportunity for a confident communicator who enjoys working at the heart of a busy operation, shaping engagement activity and delivering communications that genuinely make a difference.
The Role Communications & Engagement Officer
As Communications & Engagement Officer, you ll own and deliver internal communications for colleagues, while also supporting external and customer engagement activity across the network.
You ll be responsible for developing engaging content, coordinating events and forums, managing the colleague engagement platform, and supporting communications around service changes, events and operational activity.
Working closely with teams across the business, HR and external stakeholders, you ll help create a positive, inclusive culture and ensure clear, timely and effective communication at all levels.
As our Communications & Engagement Officer, you will:
- Develop and deliver annual colleague engagement plans and initiatives.
- Create and manage internal communications, including quarterly newsletters and engagement platforms.
- Coordinate colleague engagement activities, forums, and recognition programs.
- Collaborate with HR to drive participation in satisfaction surveys.
- Plan and execute customer communication strategies for service changes, events, and engineering works.
- Produce customer-facing content across the Metro network and represent the organization with external partners and stakeholders.
- Support internal and external engagement events to ensure successful delivery.
- Provide regular performance and engagement reports with actionable recommendations.
- Gather feedback from colleagues and customers to support continuous improvement.
What We re Looking For
Essential:
- Degree-level education or equivalent experience
- Excellent written and verbal communication skills
- Strong interpersonal skills and ability to build positive working relationships
- Ability to work independently, use initiative and manage competing priorities
- Confident in tailoring communications to different audiences
- Solution-focused mindset with a proactive, can-do attitude
- High attention to detail and strong organisational skills
- Ability to work collaboratively and demonstrate MML values and behaviours
Desirable:
- Understanding of public transport systems
- Full, clean UK driving licence
Why Join MML
At Midland Metro Ltd, you ll be part of a team committed to delivering safe, dependable transport for the region. You ll be valued for your expertise, supported in your development, and encouraged to bring forward ideas that make a real impact.
Apply now and play a vital role in keeping the West Midlands moving.
