Customer Service Representative

Fixed Term Contract, Full Time

Salary: £26,000

Ashford - Hybrid

We are recruiting for a Customer Service Specialist to join a friendly and fast paced team based in Ashford. This is an excellent opportunity for someone who enjoys helping customers, solving problems and working closely with others.

This role is offered on a fixed term contract of 6 to 12 months, with the potential to become permanent for the right person.

Working for a well established organisation, you will be responsible for supporting clients and delivering a high level of customer service throughout every interaction.

Key responsibilities:

• Answer customer calls and emails in a professional and helpful way.
• Process orders accurately and within agreed timeframes.
• Keep customers updated on orders, deliveries and product information.
• Resolve customer queries or escalate them when needed.
• Work with internal teams to solve issues.
• Keep accurate records of all customer interactions.
• Follow company procedures and policies at all times.

What we are looking for:

• Previous experience in a customer service role.
• Good communication skills, both written and verbal.
• Comfortable working under pressure.
• Confident using Excel.
• A second language would be helpful but not essential.
• Experience with Oracle or order processing is a bonus.

This is a great opportunity to join a successful and highly respected business where you will be supported to grow, make a real impact and work with a friendly and collaborative team.

If this sounds like the right next step for you, please apply today for immediate consideration.

This vacancy is being managed by Anna Sikora, Business Support Consultant at Pearson Whiffin Recruitment.

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