HGV General Manager/Operations Manager

Location: Hertfordshire

Salary: 65,000 - 70,000 (DOE) + Company Car + Bonus + Great Company Benefits!

Shift: Monday - Friday

Permanent Position

An exciting new opportunity has become available for a passionate and dedicated General Manager/Operations Manager to join a rapidly growing and industry leading Commercial Vehicle business!

We are seeking an ambitious and hands-on General Manager/Operations Manager to be part of the leadership team! Reporting directly to the Operations Director, this pivotal role will oversee the Workshop, Service, ATF and Tyre departments, ensuring smooth daily operations and supporting long-term strategic goals.

This is a fantastic opportunity for someone looking to make a real impact while progressing towards board-level responsibilities.

What we are looking for:

• Proven experience in operations or general management, ideally within the fleet, logistics, or commercial vehicle sectors.
• Strong leadership skills, with a track record of managing multi-functional teams and driving performance across departments.
• A people-first approach, with the ability to develop talent, inspire staff, and ensure the right people are in the right roles.
• Excellent communication and interpersonal skills, with a focus on customer service and maintaining high client satisfaction.
• Solid financial understanding, including experience managing budgets, tracking performance, and overseeing cost recovery processes.
• Outstanding organisational abilities, with a proactive, detail-oriented mindset and the ability to thrive in a fast-paced environment.

As General/Operations Managers key responsibilities:

• Support the Operations Director with departmental leadership and strategic alignment and goals.
• Monitor and report on departmental KPIs, performance, and cost efficiency.
• Lead and motivate various department teams to maintain high operational and customer service standards.
• Ensure effective budgeting and capture of recoverable costs (eg, recharges, damage, warranties).
• Identify and implement continuous improvement initiatives across departments.

Package and Salary details:

• Permanent Position
• Competitive Package
• Great Company Benefits
• Company Career Progression
• Excellent holiday allowance
• Safe & Friendly working environment

If you feel you have all the required skills and experience for this position, ideally as General Manager/Operations Manager then please forward an up to date CV to Yiannis Tsukalas

If this role is not quite right do not hesitate to contact Yiannis Tsukalas at Caledonian Automotive Recruitment for more suitable opportunities.

General Manager/Operations Manager/Commercial Manager/Depot Manager/Aftersales Manager/Service Manager/Fleet Manager/Service Director/Aftersales Director/Group Commercial Manager/Head of Aftersales/Commercial Director/Group Manager