Administrator

Location: Stonehouse
Hours: Full Time Permanent - 37.5 hours per week
Salary: 25,000 per annum

Key Responsibilities of an Administrator:

• Act as first point of contact for accreditation scheme enquiries and provide advice on applications, assessments, and quality assurance.

• Process applications, documentation, and references.

• Coordinate assessment and interview dates.

• Support online reassessments and accreditation reviews.

• Communicate application outcomes to applicants.

• Maintain and update scheme data within CRM systems.

• Raise purchase orders and invoices in collaboration with Finance.

• Process card payments and set up Direct Debits.

• Support monthly Direct Debit payment runs.

• Promote accreditation schemes at events and conferences.

• Coordinate meetings, working groups, and assessor onboarding.

• Maintain assessor CPD records and documentation.

• Liaise with external bodies and accreditation partners.

• Support audits and compliance activities.

• Organise annual standards events and related logistics.

• Provide updates and reporting data to management.

• Support general office duties and ad-hoc administrative tasks.

Key Skills of an Administrator:

• Strong administrative and coordination experience.

• Excellent written and verbal communication skills.

• Confident customer service and stakeholder engagement.

• High attention to detail and accuracy.

• Well organised with strong time management skills.

• Confident using CRM systems and Microsoft Office.

• Comfortable handling payments and basic finance processes.

• Professional, approachable, and reliable.

• Flexible and adaptable, including occasional event support.