Role-- Desktop Support Engineer

Job location- London, UK

Job type- Fulltime

Salary- Competitive

Job Description:

Deskside Support Engineer Position Overview:

We are seeking a highly skilled and detail-oriented end user computing Engineer to join our team existing DSS team.

• In this role, you will be part of a DSS team responsible for supporting business users for IT related issues, New Joiner onboarding, Meeting room supports, reimaging machines, application installation, printer support and Win 10/11 operating systems across our organization.
• You will have strong knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role.
• Skills Windows 10/11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair

Key Responsibilities:

Reimaging Machines:

• Own the reimage laptops/desktops via SCCM using PXE. Maintain spare built machine within the business for user allocation in case of laptop swaps.
• User Onboarding/Offboarding: Onboard new users and set up new laptop. First time user setup, MFA and updating CMDB with the asset details.
• Troubleshooting and Support: Provide advanced-level support to resolve Office or Operating systems related issues, including troubleshooting OS installation, application compatibility, driver conflicts.
• Documentation: Create and maintain detailed documentation around existing processes, standard operating procedures, and best practices for reference and knowledge sharing.
• InTune: Onboard devices in InTune and provide support.
• MAC Support:
• Hands on with Mac support, reimage Mac machines, JAMF 7.
• Office 365 - Support Office 365 related queries 8. Continuous Improvement:
• Stay updated with the latest Windows 11 features, and industry trends to identify opportunities for process optimization and enhancement.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• ITIL Certified
• Proven experience as a deskside/end user computing or similar role,
• In-depth knowledge of O365, Operating system. Windows 11, Mac OS, JAMF technologies.
• Strong proficiency in image creation, customization, and application packaging is an added advantage
• Knowledge of ITSM tools, Service Now
• Excellent troubleshooting skills with the ability to diagnose and resolve complex issues.
• Strong communication skills to collaborate effectively with cross-functional teams and stakeholders. 9. Certifications such as Microsoft Certified: Windows 10 or Wind