Location: Sheffield (Hybrid working available)
Salary: £26k-£28k
Hours: Full-time, Monday to Friday, 9:00am 5:00pm
Work Location: Hybrid office based in Sheffield with flexibility to work from home
Permanent/Full-time

Remarkable Jobs are hiring on behalf of a fast-growing, customer-focused organisation seeking a motivated and ambitious Account Executive to join their expanding team.

This Account Executive role plays a key part in delivering outstanding service to clients and customers. You will act as the main link between customers and internal teams, using strong organisational and communication skills to manage accounts, resolve queries, and support long-term client relationships.

As an Account Executive, you will work closely with internal departments to support day-to-day account activity, ensuring service levels are met and clients receive a consistently high standard of support. This is a varied, fast-paced role suited to someone proactive, organised, and client-focused.

Customer & Account Support

• Manage day-to-day customer enquiries and administrative tasks in line with SLAs

• Handle cancellations, exemptions, permits, enquiries, and general account administration

• Maintain accurate, up-to-date client records and documentation

Account & Relationship Management

• Support Account Managers and Key Account Managers in maintaining and developing client relationships

• Act as a point of contact for internal and external stakeholders to ensure smooth communication

• Provide cover and account support during colleague absence

Operational Excellence

• Manage competing priorities and deadlines in a fast-paced environment

• Escalate issues appropriately and follow through to resolution

• Contribute ideas to improve customer experience, processes, and service delivery

Reporting & Accountability

• Deliver work with accuracy, professionalism, and reliability

• Support reporting on account performance, service delivery, and client satisfaction

• Uphold high standards of compliance and operational excellence

Essential:

• Previous experience in an Account Executive, Customer Service, or Client Support role

• Strong administrative and organisational skills with excellent attention to detail

• Confident communicator with strong written and verbal skills

• Proactive, professional, and solutions-focused attitude

• Good working knowledge of Microsoft Office and digital systems

Desirable:

• Understanding of sales or account management principles

• Experience working in a fast-paced, service-led environment

• Highly organised and methodical

• Positive, can-do mindset

• Strong time management and problem-solving skills

• Team player with a customer-first approach

• Resilient and adaptable

• 25 days holiday plus Bank Holidays (increasing with service)

• Pension scheme

• Corporate eyecare

• Regular incentives and social events

• Pool car available for business use (full UK driving licence required)