We are looking to recruit a Customer Service Team Leader to join our Longhurst Contract, based from our Leeds Office, in Hunslet, LS10 1BL

About the Role

As the Customer Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be Phone, Email, Video, Social, Correspondence.

Working to deliver the best quality service, you ll be responsible for leading a team supporting the day-to-day activity. You ll drive excellent service standards, influencing profitability and basic budget management, whilst ensuring ensure exceptional customer relationships are maintained.

About You

Excellent supervisory skills

Previous experience of leading and managing a small team of planners

Experience of working in a social housing repairs environment

Ability to establish and maintain effective customer relationships

Strong understanding of WIP management ensuring targets are met and exceeded to always achieve excellent customer satisfaction

Excellent customer service skills

Excellent working knowledge of Microsoft Office, Word, Excel, & PowerPoint

Benefits:

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)

Life Assurance & Accident Cover

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Enhanced Maternity & Paternity Pay

Work Perks Discounts & Vouchers

Buy & Sell Holiday Schemes

Flexible Working & Flexible Bank Holidays

Cycle to Work

Volunteering (2 days paid)

Learning & Development Opportunities

Extensive Wellbeing Support, including EAP

Loyalty & Values Awards

Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting Legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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