Customer Service & Sales Support Coordinator

Andover, Hampshire
Full-time Permanent
26,000- 30,000 DOE
Monday-Friday 8:30am-5pm 40 hours per week
Office-based, with hybrid working considered for the ideal candidate.
Applicants must have the right to work in the UK.

Are you organised, customer-focused, and great at keeping things running smoothly? We're looking for a Customer Service & Sales Support Coordinator who can play a vital role in supporting our customers and internal teams.

In this position, you'll be at the heart of our sales and service operations-managing enquiries, processing orders, coordinating with colleagues and external partners, and helping ensure every customer enjoys a smooth and positive experience from start to finish.

If you thrive in a fast-paced environment and enjoy being the person who keeps everything flowing, you'll be right at home here.

What You'll Do

• Be the first point of contact for customer enquiries by phone and email, ensuring clear, friendly, and timely communication
• Support sales and operations through general administrative tasks
• Process sales orders accurately and ahead of deadlines
• Work with transport providers, suppliers, and internal teams to keep orders and deliveries on track
• Invoice completed orders daily and raise supplier purchase order via Xero
• Prepare export documentation for offshore shipments, including commercial invoices
• Log damaged deliveries, manage claims, and update customers on resolutions
• Monitor and dispatch backorders, providing stock updates and delivery timeframes
• Maintain strong, ongoing relationships with customers through proactive communication

What We're Looking For

• Communicate confidently and professionally, especially over the phone
• Are highly organised, detail-focused, and able to prioritise effectively
• Have experience with order processing software (Xero highly desirable)
• Are empathetic, customer-centric, and always aim to provide the best experience
• Are dependable, self-motivated, and take pride in your work

What You'll Get

• Progression and development opportunities
• 20 days holiday + bank holidays
• Christmas closure (3 days taken from holiday allowance)
• Yearly Christmas bonus scheme
• Relaxed, friendly office environment with a smart casual dress code
• A close-knit team where your contribution is valued

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.