Helpdesk Administrator/Coordinator

Location: Romford, Essex
Working Pattern: Monday-Friday, on-site
Salary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company Benefits
Type: Permanent, Full-Time (PAYE)
Sector: Construction & Building Services

The Role
We are currently recruiting fora Helpdesk Administrator/Coordinator to join a busy and well-established building services operation based in Romford. This is a full-time, office-based position supporting the delivery of reactive and planned electrical and mechanical maintenance works across a live construction and facilities environment.

The role will suit someone experienced in a fast-paced helpdesk or maintenance administration setting, comfortable coordinating engineers, managing diaries, and maintaining accurate system records using COINS CAFM.

Key Responsibilities
Helpdesk Support & Issue Resolution

• Act as the first point of contact for clients
• Log and manage incoming service requests, queries, and complaints via phone, email, and service portals

Scheduling & Resource Coordination

• Coordinate reactive and planned maintenance works
• Schedule engineer visits, emergency repairs, and planned maintenance
• Ensure effective allocation of engineers and subcontractors

Work Order Management

• Create, assign, and monitor work orders
• Ensure jobs are prioritised, scheduled, and completed within agreed SLAs

Database & Record Management

• Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation
• Update and manage data within the COINS CAFM system

Client & Team Communication

• Maintain clear and professional communication with clients, service teams, and subcontractors
• Provide regular updates on service progress and issue resolution

Compliance & Reporting

• Ensure works are delivered in line with company procedures and industry regulations
• Produce performance and SLA reports for management review

Process Improvement & Support

• Identify process inefficiencies and support continuous improvement initiatives
• Assist with system updates and procedural improvements where required

Essential Requirements

• Previous experience working in a busy construction environment (non-negotiable)
• Experience in a helpdesk, facilities, maintenance, or service coordination role
• Strong organisational and diary management skills
• Confident communicator, able to liaise with clients and technical teams
• Experience using CAFM systems (COINS highly desirable)

If you're a Helpdesk/Switchboard Administrator with experience in a busy construction environment, APPLY NOW!