Senior Head of Operations - Life & Pensions or Financial Services preferably

Our client, a large, renowned and specialist Business Process Outsourcing provider, is currently looking to hire a Senior Head of Operations to work across and deliver into one of their largest and fastest growing Life and Pension customers.

As the Senior Head of Operations you will be responsible for managing c. 800 onshore FTE's as well as offshore resources, via 4 direct reports, across multiple UK sites. The role will partner closely with the MD of the Account and manage both BAU operational delivery into the end customer as well as various transformational initiatives in parallel.

You will have the following key skills/experience:

-Significant experience in a Head of Operations position, ideally within the Life and Pensions industry or the wider Financial Services sector. However the client would also be excited by Telecommunications and Utilities backgrounds, where the candidate is interested in a move into FS and bringing with them experience of operating at a more senior level and scale, but within a heavily regulated environment.
-Any experience of working as a Head of Operations/Head of Customer/Head of Service within a large BPO or Outsourced solutions provider, or facing off to multiple clients within a Life & Pensions/Financial Services Organisation will be highly sought after.
-Experience leading large Operational functions of a similar scale comprised of onshore and offshore teams - but at a minimum of 150/200 FTE's upwards to be relevant for the role.
-Significant experience of operating within a heavily regulated environment and ideally adhering to the FCA regulated processes.
-Experience of Change/transformation management and delivery
-Resilient, driven and calm, accustomed to working within time constrained and pressurised environments
-Excellent stakeholder management and client facing skills
-Excellent experience of leading, developing and nurturing large operational teams to achieve excellence

This opportunity represents the chance for a Senior Head of Operations to own, drive and develop operational delivery and enhance capability for a renowned Business Process Outsourcer's flagship client at significant scale.

Reasonable Adjustments:

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