Our client is currently recruiting for an experienced Automotive Customer Service Advisor with previous experience to join their ever expanding business.

Are you a high-performance individual giving best level of customer service? Do you have good mechanical understanding of cars and parts?

Main:

• Permanent role
• Salary between £30,000 - £35,000 dependent on experience
• Monday - Friday (8am - 5.30pm)

Key Tasks:

• Meeting and greeting customers to a 5 customer service.
• Answering the telephone & dealing with customer enquiries.
• Liaising with the technical workshop to keep track of the vehicles progress and ensuring the vehicle is ready for the time that the customer requested.
• Keeping the customer updated throughout the time the car is with us.
• Managing service bookings walk-ins, services, new car delivery/collection.
• Keeping updated with product knowledge.
• Creating job packs and other admin duties.
• Invoicing customers and taking payments.

Requirements:

• Previous customer service advisor experience within the automotive industry highly desirable but not essential.
• Customer Service advisor qualification beneficial but not essential