Customer Service Administrator

Location: Office-based Mon-Thurs (on site), Friday working from home
Type: Full-time, Permanent, ASAP Start
Salary: 25,720

My client based in Speke, Liverpool are now seeking a Customer Service Administrator to act as a central point of contact for consumer queries while providing administrative support to the Sales Desk and Sales Administration Manager.

Key Responsibilities:

• Handle customer enquiries via phone and email
• Provide accurate and timely customer service support
• Maintain customer service records and reports
• Answer incoming calls, including reception overflow
• Support the Sales Desk with general administration
• Ensure all customer care standards are met
• Provide reception cover during holidays and sickness

About You:

• Strong customer service focus with a administration background
• Confident communicator, both written and verbal
• Competent in Microsoft Word, Excel, and Outlook
• Highly organised with strong attention to detail
• Able to work under pressure and meet deadlines
• Previous customer service experience desirable

This is an excellent opportunity to join a well-established, reputable business offering a supportive team environment and flexible Friday home working.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.