Technical Customer Service Adviser

Technical Customer Service Adviser
North Leeds
Hybrid 2 days from home, 3 days from office
£27,000 - £30,000

Your new role

Are you an engineer or technically minded professional looking to move off the tools into a more customer-focused, office-based role? This is a fantastic opportunity to use your technical knowledge in a new way while developing your career in customer service and product support.
Hays is working with a growing manu factoring business in north Leeds who are looking to hire a Product Support & Customer Service Adviser to join their growing team. You will be the first point of contact for customers who have purchased electrical products, providing technical advice, sales support, and exceptional customer service.
Your main responsibilities will include:

• Assisting customers via phone and email with product queries and troubleshooting.
• Offering technical guidance and advice when needed.
• Supporting the sales team with product information and order processing.
• Ensuring a positive customer experience from start to finish.

Experience required

• Strong customer service skills with a friendly and professional approach.
• A logical, problem-solving mindset and interest in technical products.
• Ability to explain technical concepts clearly to customers.
• Previous experience in a customer support or technical advisory role is an advantage.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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