We're working with a well-established, employee-owned contract logistics and 3PL business in Manchester that is expanding its commercial operations team. They're looking for a customer-driven Logistics Account Manager who enjoys ownership, variety, and working closely with both clients and internal teams.

This role suits someone who likes being hands-on, values strong relationships, and wants to work in a business where everyone benefits from collective success.

You'll take ownership of a portfolio of 3PL customers, acting as their day-to-day operational and commercial contact. From onboarding new clients to managing stock activity, service performance, and billing, you'll ensure each account runs smoothly and profitably.

• Act as the primary point of contact for assigned 3PL clients

• Manage client onboarding, ensuring a smooth transition from prospect to live operation

• Oversee stock intake, order fulfilment, and day-to-day account activity

• Ensure all accounts operate to agreed SOPs and service level agreements

• Monitor service performance and address issues proactively

• Prepare accurate weekly and monthly billing, capturing all chargeable activity

• Identify commercial opportunities, maximising revenue and profitability

• Work with suppliers to ensure cost-effective and reliable service delivery

• Conduct regular client reviews and maintain strong working relationships

• Escalate operational or procedural risks and work collaboratively on solutions

• Support wider business development initiatives when required

• Manage your own workload to ensure efficiency across all accounts

You'll be a strong fit if you bring:

• Proven experience in 3PL, contract logistics, warehousing, or supply chain operations

• A customer-first mindset with excellent communication skills

• Commercial awareness and confidence managing client profitability

• A proactive, organised approach with the ability to prioritise effectively

• A collaborative working style and positive, solutions-focused attitude

• Confidence influencing others while remaining approachable and professional

• The ability to spot issues early and take ownership of resolving them

This is a business that values energy, accountability, and teamwork. You'll be encouraged to contribute ideas, challenge constructively, and work closely with colleagues across departments. The environment is supportive but driven, with a strong focus on doing things the right way.

• Competitive salary

• 25 days annual leave plus bank holidays

• Pension scheme

• Bonus scheme

• Profit-share/dividend-style payments through employee ownership

• Employee referral incentives

• Recognition and reward programmes

WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.