We are currently recruiting an Inbound Customer Service Advisor to join a busy and friendly team. This role involves handling incoming calls from customers, responding to enquiries, resolving issues, and providing a high standard of service at all times.

Key responsibilities:

• Answer inbound calls and respond to customer queries

• Resolve issues efficiently and professionally

• Accurately update customer records and systems

• Work to service levels and quality standards

The ideal candidate will have:

• Previous customer service or call centre experience

• Strong communication and listening skills

• A calm, professional approach and good attention to detail

• Basic IT skills and confidence using computer systems