Hire Controller

Location: Rushden
Salary: to £37,000
Reporting to: Depot Manager
Hours: 7:30am 5:30pm (30-minute lunch break)

Purpose of the Role

To support the Hire Desk Team in efficiently managing the hire and off-hire of plant and equipment, ensuring excellent customer service, accurate administration, and smooth coordination between departments.

Key Responsibilities

Customer & Hire Management

• Manage the full hire and off-hire process for plant and equipment.

• Advise Hire Negotiators on pricing and specification details.

• Prepare and issue accurate quotes for every customer enquiry.

• Proactively follow up on quotes and support the sales team in securing business.

• Build strong relationships with customers through regular communication and occasional site visits.

Operational Coordination

• Liaise daily with the Service and Transport departments to ensure timely deliveries, collections, and maintenance.

• Manage all recharges accurately and in line with company procedures.

• Produce and maintain Hire Desk Revenue Reports and Customer Reports.

• Respond promptly to any hire-related customer queries, ensuring a professional resolution.

What You ll Bring

• A proactive, driven, and organised approach.

• Strong teamwork and communication skills.

• Excellent attention to detail and the ability to work to tight deadlines.

• Confidence in managing multiple priorities in a fast-paced environment.

Qualifications & Experience

• Basic knowledge of heavy plant and equipment (essential).

• Computer literacy training will be provided on internal systems.

• Previous experience in a hire desk, logistics, or construction support role would be an advantage.