Customer Experience & Operations Assistant

Location: Bicester

Salary: up to £27,510 per annum

Hours: Monday Friday, 07 00

We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination offering you the opportunity to develop your skills in a fast-paced manufacturing environment.

You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales.

Key Responsibilities

Ensure customer orders are manufactured, picked, and dispatched accurately and on time

Manage and resolve order queries efficiently

Liaise with production, sales, and logistics teams to ensure smooth order processing

Communicate effectively with couriers, suppliers, and other external partners

Support stock management, including checks, replenishment, and rotation of products

Schedule and oversee waste removal in line with environmental regulations

Maintain and clean manufacturing and warehouse equipment

Provide excellent in-store customer service, including product recommendations and sales support

Build and maintain strong relationships with customers and key stakeholders

About You

Previous experience in customer service, administration, or warehouse operations

Background in manufacturing or related industries is highly advantageous

Confident using Microsoft Office; experience with CRM systems and ERP platforms is beneficial

Highly organised with the ability to prioritise and meet deadlines

Excellent communication skills both written and verbal

Willing to learn about specialist products and develop new skills

Full forklift training will be provided as part of the role

Why Join Us?

Competitive salary up to £27,510 per annum

Full training provided, including forklift certification and product knowledge

Be part of a respected manufacturing business with a strong reputation in its sector

Varied responsibilities offering professional growth across manufacturing, operations, and customer service

If you re ready to join a forward-thinking manufacturer where no two days are the same, apply today.

Equation Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.