Senior Freight Operations Coordinator

Location: Birmingham, Redditch

Salary: 30,000 - 36,000

Job Type: Full Time, Permanent

An established and growing freight forwarding business is seeking an experienced Senior Freight Operations Coordinator to join its operations team. This role would suit a strong all-round operator with a background in sea freight and a hands-on approach to managing complex shipments and key customer relationships.

Job Role:

• Manage sea freight import and export shipments end-to-end
• Liaise with carriers, overseas agents, hauliers, and internal teams
• Handle customs processes, documentation, and clearance coordination
• Finalise bookings, review costs, and ensure accurate invoicing
• Monitor charges such as demurrage and quay rent and resolve disputes
• Produce and check shipping documentation (HBLs/MBLs where required)
• Act as an escalation point for operational issues and delays
• Support service delivery on key or high-volume accounts
• Contribute to process improvements and operational best practice

Job Requirements:

• Proven experience in freight forwarding operations (sea freight essential)
• Strong understanding of import/export procedures and customs processes
• Experience working with carriers and managing operational disruptions
• High attention to detail with strong organisational skills
• Confident communicator with a customer-focused mindset
• Ability to manage multiple shipments and priorities simultaneously
• Experience in European road freight is beneficial but not essential

WR Logistics are the recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs.

WR is acting as an Employment Agency in relation to this vacancy.