Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.

Conduent provides Fiscal Agent services, including claims payment processing, provider support, and call center operations for fee-for-service Medicaid claims. We also manage Pharmacy Benefits Management (PBM) claims, drug rebate administration (DRAMS), and related services for the Hawaii Department of Human Services Med-QUEST Division (MQD). Conduent has supported Hawai?i MQD for more than 20 years.
We are hiring a Medicaid Service Delivery Manager to lead our service delivery team, build strong client relationships, and identify opportunities to grow our current contract. The ideal candidate listens closely to client needs and understands how Conduent can support their goals.

• Oversee end-to-end service delivery, ensuring SLAs are met and clients are satisfied.
• Serve as the main point of contact for client issues, escalations, and service discussions.
• Monitor service performance and take action when improvements are needed.
• Manage and develop the service delivery team to ensure strong performance and engagement.
• Improve processes to increase efficiency, automation, and service quality.
• Lead incident and problem resolution, including root cause analysis and prevention.
• Prepare and present service performance reports to clients and leadership.
• Support contract reviews and negotiations.
• Manage third-party vendors involved in service delivery.
• Identify and manage service-related risks and ensure regulatory compliance.

• 5+ years of experience in service delivery management.
• 5+ years of leadership/people management experience.
• Knowledge of ITIL or similar frameworks.
• Strong communication and relationship-building skills.
• Experience identifying new business opportunities.
• Strong analytical and problem-solving skills.
• Commitment to customer satisfaction and service quality.
• Familiarity with service delivery technologies and systems.
• Proficiency in MS Office.

• Bachelor's degree.
• Knowledge of project management methodologies.

In this role, you can expect the following working conditions:

• Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $93,850 - $106,050.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For U.S. applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: [link]. Complete the form and then email it as an attachment to (see below) You may also click here to access Conduent's ADAAA Accommodation Policy.