Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
What's this role about?
looking for Director, Managed Services. This is a strategic leadership position focused on delivering exceptional managed services for life sciences clients.
Role: Director, Managed Services
Base Location: Onshore (Boston preferred, but flexible)
Position type : Fulltime
Key Responsibilities Service Delivery Leadership
- Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded.
- Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte.
- Implement best practices for process efficiency, automation, and quality assurance.
Team Management
- Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation.
- Operational team spans US, nearshore, and offshore personnel.
- Hire, train, and mentor staff to ensure high performance and career development.
Client Engagement
- Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives.
- Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
- Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes.
- Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences.
- Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services.
- Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives.
Cross-Functional Collaboration
- Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery.
- Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes.
- Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives.
- Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence.
Data Analytics & Insights
- Develop and oversee data analytics strategies to measure service performance and client outcomes.
- Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards.
Advantage Zensar
We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.
Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.
Learn more about our culture: https://www.zensar.com/careers/who-we-are
Ready to?
Begin your application by clicking on the Apply Online' button below.
Be sure to have your resume handy!
If you're having trouble applying, drop a line to (see below)
