Bacio di Latte, a High End Gelato Shop, is Expanding! We are seeking an Exceptional General Manager for our NEW STANFORD CENTER PALO ALTO location!

We are looking for an exceptional General Manager to foster dynamic team culture and delight and inspire our guests at our BEAUTIFUL NEW STANFORD CENTER PALO ALTO Location! We're opening a premium, established gelato concept in Stanford Center, Palo Alto and looking for a hands-on, career-minded General Manager with 2+ years of GM-level experience leading a fast-paced, guest-first QSR or café-style environment. If you've worked with brands like Blue Bottle, Sweetgreen, Starbucks, or similar - this could be your next big move!

Bacio di Latte is a high-end experience gelato shop, making authentic fresh Italian gelato in house daily. Our gelato reflects the passion and care that we take in making the best product possible coupled with our exceptional service creates a memorable and impactful experience for our guests. An international gelato company established in 2011, Bacio di Latte operates 215+ locations in Brazil, and 18 locations in Southern California, with 15 planned for 2026. We are thrilled to be coming to the Bay Area!

We are looking for an exceptional General Manager for our NEW PALO ALTO location! We will fully train you for 2 months on all things Bacio di Latte. As General Manager, you will take ownership of Operations, lead our team for successful and profitable sales, and grow with our company. We are growing and expanding rapidly so there is major growth potential!

What You'll Be Doing:

Operations

• Execute the highest gelato quality, daily. Understand and maintain the highest standards of gelato quality working with our BOH team
• Ensure the team executes the best quality customer service experience; transporting our customers with a warm, distinct & inviting atmosphere that entices all the senses; working with our FOH team
• Uphold CA Food Safety standards
• Control purchases and stock; conduct inventory count
• Hit monthly KPIs and invigorate the team to achieve set goals

Leadership

• Nurture the team with attention and training to maintain high performance standards and ignite sense of ownership
• Create a positive work environment with camaraderie and focus, ready for anything!
• Strong leadership to drive the team and achieve results
• Train and coach new hires using provided Bacio tools
• Conduct accurate P&L analysis each month
• Comprehend and act to accomplish KPI goals for Labor, Cogs, and monthly results
• Process invoices from suppliers
• Ensure payroll hours are properly clocked and proper breaks are given
• Create a healthy relationship with our vendors, accountants, and administrative personnel

What You Bring:

• 2+ years General Manager Food & Beverage experience - preferably in the QSR space
• Proven track record of driving sales goals and meeting KPIs
• Skilled at managing COGs, Labor and Budgets
• Strong leadership abilities to coach and motivate team
• Excellent customer service and guest relations skills
• Strong, clear and effective communicator
• Positive and upbeat energy that drives a positive and fun company culture

What We Offer:

• Full Health Benefits & PTO
• Great company culture that fosters a friendly, collaborative and dynamic work environment
• Be part of the incredible growth of an iconic Italian brand
• Major growth opportunities - we are expanding rapidly!

If you have 2+ years F&B General Manager experience, are a energetic and positive leader who thrives in a fast paced and fun environment, with a passion for customer excellence and are eager to learn and grow, this is a great role for you! Passion for gelato is a plus!

*Please Note - No 3rd party agency inquiries or submissions, please.*