Purpose of Position: To provide surgical scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

• Schedule surgical appointments for the practice
• Obtain reports of lab work, X-ray, EKG reports by primary care doctor, cardiologist, etc. and fax to the appropriate facilities
• Obtain surgical authorizations in accordance with insurance company guidelines to ensure proper financial clearance
• Communicate with referring providers regarding scheduling and completion of surgeries
• Check-in and check-out patients as needed; responsibilities will include verifying and obtaining insurance and demographic information, collecting co-payments, and scheduling follow-up appointments
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Float to front desk for coverage when needed
• Ability to float to other MACC practices when required
• Perform other work-related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Experience in a medical office setting including scheduling of at least one (1) year experience or Bachelor's Degree
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details: 40 hrs. per week, Mon-Fri, 8a-4p, No Weekends or Holidays

Organization: Medical Affiliates of Cape Cod

Primary Location: Massachusetts-Falmouth

Department: MAC-Guo Practice

Annual/Hourly: Hourly

Hiring Pay Range: 22.79 - 26.74