Johnstone Supply is seeking a dynamic Technical Service & Commercial Sales Director to lead both our technical support operations and commercial sales strategy. This high-impact, dual-role position is critical to delivering best-in-class technical expertise to our contractor customers while driving sustainable revenue growth across our commercial markets.

You will serve as the senior leader for technical services and commercial sales-bridging deep HVAC/R knowledge with strategic sales leadership to strengthen Johnstone's reputation, expand market share, and elevate the customer experience.

• Provide advanced HVAC/R technical support on systems, controls, and components to customers and internal teams.
• Lead, mentor, and develop Service Advisors and Technical Support staff, fostering a high-performance, customer-first culture.
• Resolve escalated technical issues, warranty claims, and complex product inquiries with urgency and professionalism.
• Ensure consistent technical training for employees and customers, including new products, installation best practices, and troubleshooting.
• Partner closely with manufacturers to stay current on product updates, recalls, and technical bulletins.
• Improve service workflows, documentation, and processes to increase efficiency and customer satisfaction.
• Ensure compliance with industry standards, safety regulations, and Johnstone policies.
• Track service KPIs, analyze trends, and report on performance and customer feedback.

• Develop and execute commercial sales strategies to achieve revenue and market share goals.
• Build and maintain strong relationships with key commercial accounts, contractors, and strategic partners.
• Identify new business opportunities, negotiate agreements, and close deals to grow Johnstone's footprint.
• Collaborate with branch managers and sales teams to align technical support with sales objectives.
• Monitor market conditions, competitor activity, and customer needs to guide pricing and product strategy.
• Equip sales teams with technical expertise and product knowledge to improve close rates and customer confidence.
• Analyze sales performance, forecast revenue, and report results to senior leadership.

• Leadership role with real influence on strategy, growth, and customer experience
• Opportunity to shape and launch a new, high-impact division
• Work with industry-leading HVAC/R products and partners
• Competitive compensation and benefits
• Strong, values-driven organization with long-term growth opportunities