Overview

The Chefs' Toys Store Manager reports to the Area Manager. Located in San Francisco, CA. Full-Time, In Office.

As part of TriMark USA, Chefs' Toys operates 12 retail stores across California, an eCommerce platform, and a large delivery & installation fleet. The organization seeks career-minded foodservice professionals who value a respectful, collaborative working environment and a strong focus on customer service and results.

Position Summary

The Chefs' Toys Store Manager will be responsible for the overall management and success of the retail or foodservice establishment. The store manager provides leadership, direction, and support to the store team to ensure operational excellence, exceptional customer service, and achievement of sales targets. The role requires a seasoned professional with strong leadership, business acumen, and a track record of driving results in a fast-paced environment.

Essential Functions & Responsibilities Sales Leadership and Customer Focus

• Drive sales and customer satisfaction by developing and implementing strategies to exceed store sales targets.
• Lead by example in client engagement and relationship building, balancing managerial duties with active selling to foster a culture of excellence.
• Establish and maintain a sales-focused environment and culture that prioritizes exceptional service, teamwork, and high performance.
• Achieve personal sales goals by demonstrating customer-centric selling behaviors and contributing directly to store sales objectives.
• Inspire team members by modeling effective selling techniques and maintaining a customer-first mindset.

Team Leadership And Development

• Recruit, train, and develop top-selling talent to build a motivated, high-performing team.
• Provide ongoing coaching and create a collaborative environment that fosters growth and accountability.
• Set clear expectations, monitor performance, and conduct regular reviews to ensure accountability and productivity.
• Provide actionable feedback and implement development plans to help team members meet or exceed their goals.

Operational Excellence

• Oversee all aspects of store operations, including inventory management, scheduling, and compliance with company policies.
• Ensure a safe, organized, and customer-friendly environment that supports sales objectives and operational efficiency.
• Ensure the store's merchandising meets company standards by adapting visual presentations and layouts to align with business needs and guidelines.

Market Insights And Financial Performance

• Monitor local and regional market trends, competitor activities, and customer preferences to adjust strategies and maintain a competitive edge.
• Plan and execute initiatives to meet or exceed budgetary and profitability goals.

Stakeholder Engagement

• Build positive relationships with customers, vendors, and stakeholders, representing the store and fostering a sense of community and goodwill.
• Communicate effectively with leadership, providing regular updates on store performance, challenges, and opportunities.

Competencies

• Strong sales leadership and team-building skills with the ability to inspire, motivate, and develop a diverse team of associates.
• Excellent communication and interpersonal skills to interact effectively with customers, staff, and management.
• Proven track record of creating and driving results in a retail or foodservice environment, focusing on sales growth, profitability, and operational efficiency.
• Analytical mindset to interpret data, identify opportunities, and make data-driven decisions to optimize store performance.
• Flexibility to adapt to changing priorities, business needs, and market conditions.

Qualifications & Experience

• Bachelor's degree in business administration, retail management, hospitality management, or related field, or equivalent experience.
• 6-8 years of progressive experience in retail management, foodservice management, or related field, with 2-3 years in a leadership role.
• Strong knowledge of sales and retail or foodservice operations, including inventory management, merchandising, and customer service best practices.
• Familiarity with industry regulations and compliance standards (eg, food safety, health and safety).
• Ability to work evenings, weekends, and holidays as required by business needs.
• Ability to pass a background check after offer acceptance.

Note: The following equal employment opportunity and compliance information is provided as part of TriMark's policies. TriMark USA provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Reasonable accommodations are available on request at (see below)

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