Industry: Commercial HVAC/Mechanical Services

A well-established commercial mechanical services firm is seeking an experienced Service Manager to lead HVAC service operations across the San Francisco Bay Area. This role is ideal for a hands-on leader with strong operational discipline, customer focus, and experience managing technicians and service workflows in a fast-paced commercial environment.

The Service Manager will oversee day-to-day service operations, including dispatch, scheduling, quality control, and team performance. This position plays a critical role in ensuring high customer satisfaction, operational efficiency, and financial performance across a diverse portfolio of commercial facilities.

• Direct dispatch priorities and technician/crew assignments
• Ensure timely communication with technicians and customers
• Monitor work orders from creation through closeout to maintain SLA compliance
• Resolve scheduling conflicts and service delivery issues
• Enforce quality standards for troubleshooting, repairs, and execution
• Verify technician certifications and ensure compliance with safety practices (lockout/tagout, fall protection, etc.)
• Manage backlog, work-in-progress (WIP), margins, and invoicing timeliness
• Conduct performance reviews, workload balancing, and training development
• Serve as escalation point for key customer accounts
• Utilize ERP/CMMS systems for scheduling, documentation, and reporting

• 5-8+ years of HVAC service operations experience
• 3+ years in a leadership role managing technicians, dispatch, or service teams
• Strong process-oriented mindset
• Excellent written, verbal, and customer service communication skills
• Proven ability to multitask, prioritize, and problem-solve proactively
• Highly organized with strong time-management skills
• Proficiency in Microsoft Outlook, Word, and Excel
• College degree preferred, not required
• 100% employer-paid Medical, Dental, and Vision Insurance (employee coverage)
• Company-paid Life Insurance, Long-Term Disability, and Employee Assistance Program
• Voluntary benefits including Short-Term Disability, Accident, and Critical Illness coverage
• 401(k) with 3% company match
• Paid vacation, sick time, and company holidays
• Quarterly profit-sharing (when applicable)