General Manager - Sky Cafe

The General Manager is responsible for overseeing all Sky Cafe local base operations. This role requires strong business acumen, operational leadership, and a commitment to safety, financial performance, and customer satisfaction.

• Promote and embody company core values, ensuring alignment and commitment across all team members
• Provide and maintain a safe, secure, and compliant work environment for all employees
• Champion a Safety-First culture throughout the operation
• Prepare and deliver monthly forecasts for flight activity and base-level expenses
• Manage financial performance to meet or exceed corporate budget and profitability targets
• Participate in annual budget planning and preparation
• Represent the base in regular Quarterly Business Reviews (QBRs) with clients
• Participate in Requests for Proposals (RFPs) related to the station
• Monitor and manage Daily Labor Percentage (DLP) and revenue performance, adjusting as needed
• Manage and maintain airline and company Key Performance Indicators (KPIs)
• Lead regular employee and leadership engagement meetings
• Ensure compliance with uniform, appearance, and personal protective equipment (PPE) standards
• Adhere to all company policies, procedures, and regulatory requirements
• Participate in required meetings, providing insights, recommendations, and leadership input
• Conduct operational and safety briefings as required
• Deliver initial and ongoing training to all staff and ensure training standards are met
• Perform audits to ensure compliance with company policies and operational procedures
• Maintain regular communication with the Director regarding operational performance
• Build and maintain strong relationships with airline customers through consistent engagement
• Attend weekly, bi-weekly, and monthly customer meetings as required
• Prepare and present financial and operational metrics on a regular basis
• Be accountable for meeting or exceeding all safety, financial, and operational objectives
• Develop and mentor leadership talent, including succession planning initiatives
• Maintain a thorough understanding of all carrier and base contracts to maximize revenue opportunities
• Identify high-potential employees for future growth and development
• Actively participate in the Safety Management System (SMS)
• Ensure safety incident reports are completed and distributed within three (3) hours of occurrence
• Ensure all required employee training is completed to company standards
• Perform operational roles as needed to support the business
• Delegate responsibilities effectively and ensure timely completion
• Travel periodically to other locations to provide leadership support and guidance
• Perform other duties as assigned

• Exposure to extreme temperature changes and elevated noise levels
• May be required to work in refrigerated environments (approximately 39°F/4°C) for extended periods
• Must be capable of lifting, pushing, or pulling up to 50 lbs on a regular basis
• Frequent standing, bending, and lifting throughout shifts
• Ability to work at heights of up to 25 feet or more, depending on aircraft type
• Ability to perform job duties outdoors in all weather conditions

• Ability to work effectively both independently and as part of a team
• Strong verbal and written communication skills at all organizational levels
• Proven financial management and analytical capabilities
• Ability to adapt and thrive in a fast-paced operational environment
• Professional, tactful, and diplomatic interpersonal approach
• Excellent organizational, time management, and prioritization skills
• Proficiency in Microsoft Excel, Word, Gmail, and Google Drive
• Strong attention to detail and accuracy
• Confident, decisive, and consistent leadership style
• Willingness to learn and adapt in a changing work environment
• Ability to maintain confidentiality of sensitive information
• Strong conflict resolution and problem-solving skills
• Demonstrated commitment to safety and compliance
• Customer-focused mindset with strong service orientation
• Ability to manage multiple priorities effectively
• Collaborative leadership style with strong interpersonal skills
• Commitment to high ethical standards and a diverse, inclusive workplace

• 5-10 years of progressive leadership experience
• Valid driver's license with a clean driving record
• Authorization to work in the United States on a permanent basis
• Ability to pass a criminal background check
• Ability to obtain and maintain all required airport security credentials
• Ability to obtain and maintain an airport vehicle operator permit
• Ability to operate all required equipment, including forklifts, high-lift trucks, and catering vehicles
• Flexibility to work nights, weekends, holidays, and variable schedules
• Ability to work within required operational timeframes
• Successful completion of all airline and company-required training and recertification programs
• Ability to travel as required